Frequently Asked Questions
Home Service
What if my property is protected with an alarmed security system?
Please let us know, at the time of scheduling services, that you have a security system. You can choose to be home when our crew arrives or you can arrange to provide our cleaning team (?) with safe access to your home on scheduled cleaning days.
What should I do with my pets on cleaning days?
It is important for your pet’s and our crew’s safety that we are aware you have pets and where they are located on the property. It is best if your pets are secured in a contained area, such as a fenced yard or kennel while our cleaning staff is on-site. For health reasons, please be aware that our team cannot clean litter boxes or any area containing animal or human waste.
What should I do with my valuables when your crew is here?
If you have valuables, such as jewelry, cash, or irreplaceable items, please secure them in a safe and non-accessible place. If you want certain personal, valuable items included in your cleaning, please provide instructions and recommended products and allow the proper time to care for them.
I have a custom home. Is your staff trained in cleaning high-end materials?
Rental Maintenance
Can you help me get my home ready to rent or sell?
Absolutely. We understand that first impressions are key when your home is on the market to rent or sell. Our specially-trained Home Services Advisor will work with you to prepare a plan to clean, restore, repair, and protect the value of your home. Our team of cleaning, restoration, and maintenance experts will then come in to make it a showcase home and fully market-ready to rent or sell.
My property needs some small repairs. Do you do that?
Yes. Ensuring your home is ready to sell or rent as quickly as possible is important. Sometimes, those small repairs can add up to quite a lengthy list and you could use some help. All Bright’s network of handymen can make short work of that list, from replacing light bulbs in hard-to-reach fixtures, to handling small carpentry projects, and much more.
Commercial Services
Our property is a retail center. Do you provide all-day cleaning and maintenance services?
This is known as Day Porter services and, yes, All Bright has a team of specially-trained day porters who keep high foot traffic areas clean and maintained. From emptying trash cans to cleaning bathrooms to quick clean-up of spills, our Day Porter services will keep your property clean and well-maintained for your customers.
Do you maintain the outside of commercial properties as well?
All Bright Maintenance understands that property maintenance extends beyond the building walls. That’s why we provide both landscaping and hardscaping services. We can pressure wash your parking lot, provide general plant trimming and lawn cutting services, and ensure your fountains and patios are clean and maintained.
Are you licensed to work on commercial property?
All Bright Maintenance has been a licensed, bonded, and insured company for over 40 years.
Will your crew clean the carpets, if asked?
We do provide carpet cleaning services, as well as other non-regularly scheduled additional services, such as window washing, pressure washing parking lots, and small repairs. These types of services must be scheduled in advance and we will send out a separate crew to complete the service.
General Questions
Which areas do you serve?
We provide home, rental, and commercial property cleaning & maintenance services throughout the greater Bay Area, including San Mateo, Santa Clara, and Alameda counties.
Who provides the cleaning supplies?
Do my services have a guarantee?
Who do you hire to come into my home/building?
We conduct a thorough background check on all of our employees. Additionally, our company and its employees are licensed, bonded and insured, which protects you and your home. Our cleaning staff is trained and supervised, not just in top-of-the-line cleaning techniques, but also in providing superior customer service. Each and every All Bright employee treats your property with respect and would never use profanity, eat, or drink while in your home.
How do I book a service?
Do I have to stay while the cleaning gets done?
If you prefer, you may stay. Or take a little "me time!". Stay in or step out, either way you'll be amazed at the results of your clean and bright home.If you decide to leave, just instruct the cleaning team how to contact you once they are done and/or how to lock up. If you would like a phone call before the team leaves your place, please let us know.
How do I pay?
What is your cancellation policy?
